CHOOSE YOUR CURRENCY 
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HOW DO I MAKE A PURCHASE? |
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Once you have found an item, select your size and click on the 'ADD TO SHOPPING BAG' button underneath each item. Review the items in your shopping bag by clicking the 'SHOPPING BAG' link at the top of the page. You can use the 'REMOVE ITEM' button to delete items from your shopping bag.
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| WHY DO I NEED TO SET UP THE ACCOUNT TO PLACE AN ORDER? |
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1.Registering your details will allow you to: |
| I'VE FORGOTTEN MY PASSWORD? |
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If you have forgotten your password, click here to change it or follow the 'FORGOTTEN PASSWORD' instructions on the SIGN IN page. For security reasons we are unable to send your password via email. |
| WHICH SIZE SHOULD I CHOOSE? |
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All products are sold by the international sizing scheme used by the designer. To convert this to your usual size, simply click on the 'sizing information' link which you will find on every product page. |
| WHAT PAYMENT METHODS DOES CHRISTIANLOUBOUTINHEEL.COM ACCEPT? |
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We mainly accept PAYPAL,which is the most secure payment way on line, hold more than 71 Million accounts Worldwide, and growing.You can also pay with your Visa, MasterCard, American Express cards. |
| WHICH COUNTRIES DOES CHRISTIANLOUBOUTINHEEL.COM SHIP TO ? |
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We can ships to 170 countries worldwide, and supply free shipping, you will receive the package in 4-7 business days normally. |
| DO I NEED TO SIGN FOR MY ORDER ? |
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Due to the high value of the goods that we sell, we require proof of delivery for all orders. This means we are unable to authorize packages to be delivered without a signature. |
| CAN I ADD ITEMS TO AN EXISTING ORDER ? |
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It is ok to combine orders or add items to an existing order. If you would like all your items to be delivered together, you can place a new order which contains all the items you require, or Email us to add the items. |
| CAN I TRACK MY ORDER ? |
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Once your order has been shipped, you will receive email confirmation of your shipping details and an airwaybill number. If you have registered, you will be able to view and track the status of your shipment.
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| I RECEIVED THE AIRWAYBILL NUMBER, BUT WHY CAN NOT TRACE IT ON LINE ? |
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Courier company usually pick up all packages at the end of the day and scan the package to their system. so the best time to trace your package is the following day after shipment. |
| IS MY PERSONAL INFORMATION KEPT PRIVATE ? |
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Please be assured that all the information you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent. |
| How can I contact you for wholesale order and prices? |
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All prices for our products are negotiable and determined only by your Order quantity, the more you order, the more you save, we give lowest prices you will get. To get your special quotation, Please choose the items you are interesting, and submit the orders on our website, and Our Sales Dept. will get back to you with the quotation according to your Order quantity, You can email our customer service: christianlouboutinheel@hotmail.com |
| What is the your return/exchange policy? |
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Please check policy page for detail of return and exchange policies. Your satisfaction is our top most priority. |
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How will my order be shipped? How long does it take to receive my order? |
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All shippment will be sent via USPS. You can track your order at http://www.ems.com.cn/english-main.jsp or atwww.usps.com . We will send you tracking No. to you e-mail and you can track it. Your order will be processed within 1-2 days upon receiving your payment. . It usually takes 7 -10 business days to receive your order. Please note that business days do not include holidays or weekends. |
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WE ARE NOT RESPONSIBLE FOR UNCLAIMED PACKAGES. ANY UNCLAIMED PACKAGED WILL NOT BE RESENT! ALL PACKAGE WILL BE SEND TO BILLING ADDRESS ONLY, AND MAKE SURE YOU ARE AVAILABLE TO CLAIM YOUR PACKAGE. WE WILL NOT RESEND ORDERS FOR FREE IF RETURNED DUE TO BEING UNCLAIMED BY CUSTOMERS! THERE WILL BE CHARGE OF $25 TO RESEND THE PACKAGE. |
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Do you ship to locations other than USA? |
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Yes. We ship worldwide please contact us for shipping charges. |
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Are all items on web available? |
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Most of the items are available in stocks and can be shipped within 2 day once payment received. If any product is out of stock we will let you within 2 days. |
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Can you reserve my order for me until I can pay for it? |
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Yes of course, the only thing you have to do is to confirm it to us and we will keep them for you for one week. However, after one week, if we do not receive your payment we will not hold it. If you have any questions, please do not hesitate to contact us: christianlouboutinheel@hotmail.com |
