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You acknowledge and agree to all terms and policies of www.christianlouboutinheel.com.

All products are shipped with EMS you can track them online: http://www.ems.com.cn/english-main.jsp.There is 48 hours processing period once payment is received. Once your orders are shipped, You will get an e mail from us with tracking number so you may track your order. You will have your products within 7-10 business days (not counting weekends or Holidays). Most orders are processed and received by customers within 10 days. Some orders may take longer due to uncontrollable circumstance.

WE ARE NOT RESPONSIBLE FOR UNCLAIMED PACKAGES. ANY UNCLAIMED PACKAGED WILL NOT BE RESENT! ALL PACKAGE WILL BE SEND TO BILLING ADDRESS ONLY, AND MAKE SURE YOU ARE AVAILABLE TO CLAIM YOUR PACKAGE. WE WILL NOT RESEND ORDERS FOR FREE IF RETURNED DUE TO BEING UNCLAIMED BY CUSTOMERS!

If your product you ordered is out of stock, We will send you an e mail to pick another product. Please add christianlouboutinheel@hotmail.com in your list so you can get an e mails from our site.

All exchanges must be addressed within 5 days of receiving products. In order to make an exchange, all product must be in original, unworn, dead stock condition, with original packing or you will not qualify for an exchange.

Exchanges can only be made if the products were factory defects and & or it was under our mistake.

Unacceptable reasons for exchange are customer choose wrong size / wrong color / wrong style / customer decides no longer wants.

We will exchange if we sent incorrect products or products are factory defective.

A 15% Restocking Fee MAY Be Applied To Exchanges Depending On Each Circumstance; It May Be Waived Depending On The Circumstance Of The Order. www.christianlouboutinheel.com Reserves The Right To Apply This Charge To Any Exchange!

WE WILL NOT ACCEPT RETURNS OR EXCHANGES IF WE SENT YOU THE CORRECT PRODUCTS!!!

WE WILL ONLY ACCEPT RETURNS OR EXCHANGES IF WE SENT YOU INCORRECT PRODUCTS!!!

WE WILL NOT ACCEPT CANCEL ORDER, RETURNS,REFUND OR EXCHANGES JUST BECAUSE THE CUSTOMER DECIDES THEY NO LONGER WANT IT, OR BECAUSE THE CUSTOMER HAS PICKED THE WRONG PRODUCT OR BECAUSE THE CUSTOMER THOUGHT THEY WOULD LOOK DIFFERENT FROM THE PICTURES.

READ OUR POLICY AND MAKE SURE YOU SELECT THE CORRECT PRODUCT, COLOR AND SIZE, AND ASK ANY QUESTIONS ABOUT THE PRODUCTS BEFORE YOU PURCHASE! You can send us emails at christianlouboutinheel@hotmail.com.

You may return products under same restrictions as exchanges. If a refund is issued, it will be in the same form as original payment. We are not responsible for shipping costs in either exchanges or returns, and for all refunds there is a $ 25 processing fee . Exchanges are completely free of charge, although we are not responsible for shipping costs to your destination.

All sizes are in United States sizes charts. Sizes are in Men's / Women's depending on category. All categories are listed next to size.

READ OUR POLICY AND MAKE SURE YOU SELECT THE CORRECT PRODUCT, COLOR AND SIZE. ASK ANY QUESTIONS at christianlouboutinheel@hotmail.com ABOUT THE PRODUCTS BEFORE YOU PURCHASE!

* we do not make refund if you pick wrong size / color **

* We do exchange the size / color if it is your fault. There will be $25 charge for resending it to you plus 15% restocking fee.

All product are high quality replica. christianlouboutinheel.com no way affiliated with any other website, shoe site, or any other site on the internet - WE ARE 100% INDEPENDENT. Anyone claiming to be affiliated with us is lying.Only our website links can be trusted!

All products on site are for informational purposes only. All design, images and content of this website are property of christianlouboutinheel@hotmail.com. Prices are subject to change without notice.

You can rest assured that your privacy, while shopping at christianlouboutinheel.com, is never compromised. We never sell your personal information (including email, name or demographics) to any third party company. If you choose not to receive our newsletter we will never send you unsolicited emails. If you make your payment using a credit card in paypal you can be 110% assured that your personal details are safe. We use a 256 bit encryption secure socket layer (SSL) connection during the checkout process. All information submitted to www.christianlouboutinheel.com will remain completely confidential.

You can contact us either via emailing us directly at christianlouboutinheel@hotmail.com or by calling 86-13959501910 9PM-12 mid nite Mon and Firday only China time. Please make sure you provide as much information as possible about your order to help our staff handle your inquiry as effectively as possible.